Photo credit: Youstice

published 10 Jul 2015 in Slovakia 1 minute 53 seconds to read

Youstice

Did you ever return a product and had to wait forever for your credit note? Well, then wait no longer - Slovakian Youstice helps handling complaints in no time and supports you throughout the process. Meet the team in our Startup Pick.

About us.

Our one-line pitch is...
Our app helps customers to communicate their shopping issues to retailers - both of these can negotiate and resolve the issues in our structured and easy-to-use environment.

The core of our team...
Zbynek Loebl (CEO) - experienced lawyer and main engine behind the development Juraj Ondris (co-chair) - our investor that sees the potential of app on global scale.

Our office in looks like...
Our office is bursting in seams with creativity of over 25 people from all over the world - Slovakia, Czech Republic, Poland, Brazil and US! It's right in the middle of Bratislava's old-town, so frequent psychohygienic trips for fancy cake and ice-cream are a must.

About our journey so far.

Before we started we were...
Zbynek was already heavily invested into the legislative field of online dispute resolution. Juraj was too busy preparing rollout of 4th mobile operator for Slovakia (SWAN). Rest of the team comes mostly from fields of customer care or various NGO causes.

We received our initial capital through...
Our funding is secured through one of most dominant investment groups in CEE region, DanubiaTel.

Our most difficult time so far was...
As our application provides unique functions (negotiation and escalation to neutral third-party professional), creating new market is one of the biggest challenges of our startup. It's hard to sell something that consumers and companies aren't aware of yet.

Our current development state is...
Scale

About little steps and big dreams.

We're not interested in investment, but we would give our left foot for good advice and mentoring!

Our next target is...
Our next target is providing multisectoral solution for complaints about car rentals, accomodation and gambling.

If you say investment we say...
We're not interested in investment, but we would give our left foot for good advice and mentoring!

The one thing, we couldn't go on without is...
One thing we couldn't go on without is most definitely our team. When the times are tough, the positive spirit of the team and good-humoured nature in the office gets us through the worst.

In five years we want to be...
In 2020 we want to be major provider of customer complaint management and resolution systems on global scale.

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